FAQs

FAQs :

 

Q: What is a “limited copyright release for prints” ?

A: The discussion for digital photograph copyright requires a lengthy explanation, but the shortest way to explain this in plain language is; Photographers hold all the copyrights (including manipulation, and commercial rights) to the photographs taken during your wedding. A “limited copyright release for prints” is an authorization from the photographers (us) to you, so you can take them to any photo printing places to print and share your photos.

 

Q: How many photographers are included in the packages?

A: Minimum of 2 photographers will be present at your event, unless special arrangement discussed before the event.

 

Q: Have you shot this venue before?

A: We have shot at many different venues, but there are always chances that you booked one that is new to us. But we arrive early to scout the location and research prior to your event to produce the photographs that will look on par with our other weddings.

 

Q: Do I get all the images?

A: No. We will eliminate photos that are duplicated, funky-expression (not those intensional goofy faces), or any others that will affect the overall quality of the delivery.

 

Q: Do you retouch all the images?

A: All images that will be delivered to you will be processed for exposure adjustment, color correction, and/or noise reduction, etc. It will be impossible to retouch for skin imperfections for all thousands of images from every wedding. However, if you’re ordering for enlarged prints, more detailed retouches will be included.

 

Q: Can I get all the RAW files?

A: No. Because RAW files are like the raw steak prepped in the kitchen, our deliverables are like the cooked steak you get from the kitchen. We have a certain quality control to meet and style to be processed before we deliver the images to our clients. Also as discussed briefly in the “limited copyright” section, we hold the copyrights, so we cannot provide the RAW files.

 

Q: How many hours do I need?

A: A typical wedding day is about 10-hours, that starts with make-up / getting ready, and ends when the whole wedding concludes.

For Example: Ceremony starts at 3:00pm / Dinner Reception starts at 6:00pm / Wedding ends at 10:00pm — This is a 7 hour rundown. However, we recommend brides to start their makeup at noon, which usually takes about 2 hours. And we will start shooting from the Groom’s side “getting ready” while the Bride is doing her makeup. And then we will shoot the Bride’s side after some makeup has been put on, and all the other details like jewellery and the dress.

So from noon to 10pm, that’s 10 hours, sometimes when the getting ready location and ceremony site require transportation, we will have to take into account for that as well.

 

Q: My wedding has some cultural ceremony in the morning for 4 hours, but we have nothing from noon to the reception that starts at 8, which will only last about 2 hours. Can I get the 6-hours package?

A: For various reasons, we charge for continuous hours on a wedding day, so if there’s a downtime during the day, we will use that downtown to take pictures at the next venue, or backup files. Or set up a small on location shoot to bring the most out of your day, with all the gorgeous outfit that you have.

 

Q: What happen if we go over the contracted time?

A: We understand that things might not go as planned sometimes, especially on a happy day like a wedding. So when the contracted time is up, we will ask our clients if they want us for a bit longer for the extra cost. We will never pack up before we get a confirmation from you.

 

Q: Do you do destination weddings?

A: While Andy Lu Wedding Photography is based in Los Angeles and serving the Greater LA area, OC, and throughout Southern California, we also serve clients from other parts of the world, or local clients that wants to go to a destination wedding. Service charge is the same as locally, however, you may only choose the Legacy Collection plus necessary accommodation and travel expense. Because while we’re away, we cannot book another wedding during the next day or the same weekend.

 

Q: How do I reserve a date?

A: Your date of service will be secured upon the receive of the signed contract and deposit.

 

Q: How much deposit I need to pay?

A: 50% of the total package.

 

Q: When do I pay for the deposit?

A: Deposit is due at the same time as contract.

 

Q: What type of payment do you take?

A: Credit Card*, Bank Checks, Direct Deposit, Paypal*, or Cash. (Paypal and Credit Card payments may need additional 3% fee adjustment)

 

Q: Are deposits refundable?

A: Unfortunately, it’s non-refundable. Because we will reserve the date to you, so we will not take other clients’ wedding on the same date, even if that client may offer us a higher payment or longer service hour.